Refund policy
Changed your mind:
If you regret your purchase and wish to return the item, please send us an email with the following subject line:
[Your order number] + "Regret Purchase"
You will receive an email within 48 hours with a return shipping label link.
Please note that during busy periods, such as Black Week and Christmas, response times may be longer.
We kindly ask you to wait for our response before sending the item back, and to only use the return label we provide.
If you choose another return method, we will not cover the return shipping costs.
Note: The return shipment must be sent no later than 14 days after you have received the return label by email.
The return shipping fee is 8 Euro, 59 DKK, which will be deducted from your refund.
Your refund will be processed once the return has been received and registered at our warehouse.
Please allow up to 5 business days from registration for the refund to be completed.
Email: Info@youcanofficial.dk
Phone: +45 8877 2727
Complaints:
If you have a complaint, please send us an email with the following subject line:
[Your order number] + [Item number] + [Model name] + "Complaint"
Please attach a photo and describe the issue in the email so we can assist you as quickly as possible.
Email: Info@youcanofficial.dk
Phone: +45 8877 2727
During busy periods, such as Black Week and Christmas, response times may be longer.
Please wait for our reply before sending the item back, and only use the return label we provide.
If you use another return method, we do not cover the shipping costs.
Note: You must return the item within 14 days of receiving the return label by email.
We look forward to helping you!
Return Shipping Instructions:
1. Pack your order:
We recommend reusing the original packaging to best protect the item during return shipping.
All products must be returned in the same condition and in the original packaging as received. Please do not remove any tags.
If this is not followed, we reserve the right to deduct 30% of the product price from your refund.
If you received a free gift with your purchase as part of a promotion, it must also be returned.
If not returned, the value of the gift will be deducted from your refund.
2. Return Label:
Contact us as described above to receive a return label.
Return shipping costs 8 Euro, 59 DKK, which will be deducted from your refund.
To protect the original product packaging, do not place the return label directly on it.
Instead, place the label on the outer shipping box that contains the product.
Failure to follow this may result in a 30% deduction from the refund.
3. Send your package:
Drop off the package at a GLS Parcel Shop.
4. Refund:
Once we receive your return, your refund will be processed within 5 business days.
You can read more about our terms and conditions in our [Terms of Trade].
Delivery
GLS – Parcel Shop:
Delivery within 1–3 business days after order confirmation. We ship via GLS to a parcel shop or business address.
Shipping cost is shown during checkout. Free shipping on orders over €95.
For delivery to islands without a bridge connection, delivery is made to the port of shipment.
Important: If the package is visibly damaged during transport, please refuse delivery. If accepted without reservations, you will be held liable for any damages.
Cash on delivery is not accepted.
GLS – Home Delivery:
Delivery within 1–3 business days after order confirmation. We ship via GLS.
Shipping fee: €11 regardless of order size.
For islands without bridge access, delivery is made to the port of shipment.
The shipping fee is non-refundable in case of return.
Important: If the package is visibly damaged during transport, please refuse delivery. If accepted without reservations, you will be held liable for any damages.
Cash on delivery is not accepted.
If you are in doubt or need help, please contact us at Info@youcanofficial.dk or call us at +45 8877 2727.